How to apply for a return?

If the product is returnable, you can either choose to return or to exchange if it is damaged at the time you received it.
1. Retain all packing materials including the original product packaging, invoice and any gifts.

2. Contact us via Live Chat to report the case or email us at [email protected]

3. We will notify you the status of your return as soon as we received and inspected the products. If eligible, we shall replace with a new item whenever possible.

**If Handymy does not receive the product within 7 days, we reserve our right to reject your request of return.

Goods must be unused, unopened and in the same condition as you received it. Please include the followings: the original packaging, tags, certificates, manufacture warranty card, instructions, gifts and all other accessories etc. Please also ensure the package is undamaged, tags are intact and attached to the item, and if any of these are damaged, they are deemed to be non-returnable.

Each order only allows return once.

What should be noted before returning the product?

Goods must be unused, unopened and in the same condition as you received it.
Please include the followings: the original packaging, tags, certificates, manufacture warranty card, instructions, gifts and all other accessories etc.
Please also ensure the package is undamaged, tags are intact and attached to the item, and if any of these are damaged, they are deemed to be non-returnable.
If Handymy does not receive the product within 7 days from the received date, we reserve our right to reject your request of return.
Each order only allows return once.

How are refunds issued?

Once we accept your return request, we will credit back to you, which can be used at your next purchase. Please note that any discount or coupon used for the returned product cannot be refunded.

What products are non-returnable?

Non-refundable and non-exchangeable goods will be indicated under product’s description. Please pay special attention to the return or exchange notices. Any opened, used or products damaged by customer are neither refundable.
Each order only allows return once.